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Information on onsite training
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general terms and conditions

Information on support services
Support conditions and pricing
Articles on topics like XML, REGEX etc.


Download of presentation slides

Contact information
Profile Angelika Zerfass
For services I do not provide myself
Voices from conferences and training sessions

Company Information

Support Conditions

I will try to help you as fast as possible. If I am busy or on my way to a training session, I will let you know or ask a colleague to help you out instead.

The cost depends on the amount of time that is needed. For smaller support cases (up to 15-20 minutes) there is a flat fee. If it takes longer, the cost is calculated according to the actual amount of time that was spent. It is your right to request that only a certain amount of time is spent on a case.

SupportPrice
flat fee15 Euro
(plus VAT, where applicable)
time-based60 Euro / hour
(plus VAT, where applicable)

Online support
An online session can be started at any time, if you need to show me something on your own machine. For audio connection we can then use a headset connected to the computer or one of the phone numbers provided by Mikogo (usually local numbers). Or you can call my mobile directly at +49 170 18 77 967.

What you should let us know
In order to speed up the whole process, I would ask you to send screenshots of error messages or the files in question directly.
I guarantee that your files will only be used for answering your request. At no time will a third party have access to your files. If you so wish, the files will be deleted from my system after the support case is finished.

Response time
I will endeavor to answer your questions as quickly as possible. Support requests are processed in the order they are received. Usually, you will receive an answer within one working day; the latest within 2 working days.

Invoicing
You will receive an invoice from at the end of each quarter (or at other intervals, for example monthly, if you wish) with a list of your support cases.

Availability
Monday to Friday from 9:30 to 18:00 (CET) at +49 170 18 77 967, support@zaac.de or via Skype (angelzde).