Training session formats
Information on onsite training
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Coaching and individual training at your workplace

general terms and conditions

Information on support services
Support conditions and pricing
Articles on topics like XML, REGEX etc.

Download of presentation slides

Contact information
Profile Angelika Zerfass
For services I do not provide myself
Voices from conferences and training sessions

Company Information


For technical support on memoQ and SDL Trados Studio / SDL MultiTerm you can reach me weekdays usually between 10:00 and 17:00 by e-mail ( and by phone +49 170-18 77 967 or alternatively also on Skype at angelzde.

(You can find the description of the support conditions here.)


  • Support on error messages during import, analysis, opening or export of files.
  • Help in assessing the translatability of a document and evaluation of possible issues with the files.
  • File preparation (creation of filters for text-based formats with regular expressions or filter configurations for XML files, saving files to other formats like SDLXLIFF, MQXLIFF or Word tables...).
  • Analysis and QA check of translation memories (list of possible steps to clean up the TM).
  • Export and import of terminology lists as well as creation of terminology lists from term extraction.
  • And many other things where you might have questions or issues.

We support the following programs and processes:

  • memoQ 9 and memoQ Server 9 and previous versions
  • SDL Trados Studio 2022 and previous versions
  • SDL MultiTerm 2022 and previous versions
  • memoQ QTerm
  • Conversions of InDesign files to IDML.
  • Creating filters for XML files and text-based files using regular expressions for memoQ and SDL Trados Studio.
  • Creating individual QA settings using regular expressions.
  • Hiding and locking of text that should not be translated in Word, Excel...
  • And a lot more...